We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be time where our customers may not be completely
To ensure that we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible. Either call us on
01748 822834 or 07789 996 526, or write to us at NH Flooring, Unit 6 Borough Court, Borough Road,
Gallowfields Trading Estate, Richmond, North Yorkshire, DL10 4SX, or email us at
firstname.lastname@example.org and we aim to respond within 2 days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.